Your imports and exports should be in good hands at all times. Therefore, we suggest that you choose a freight forwarder who can handle your goods in the best way. With so many providers out there, how can you choose a trustworthy one? We can help you go about it. In this article, you will read 5 tips that can help you choose a good freight forwarder.
1. The Experience of the Freight Forwarder
What do we mean by experience? Well, your provider should have a lot of experience dealing with various situations, such as port shutdowns, dockworker strikes, and warehousing issues, just to name a few. This will save you a lot a headache down the line.
An experienced provider will also help you deal with the warehousing problems, customs and other routine issues. With experience, any freight forwarding company can develop great business relations throughout the world.
2. The Network of the Freight Forwarder
The freight forwarder you choose should have a network of business partners and agents in the country you are going to import the goods from or expert to. This is to make sure that your goods will be handled well in that country.
Actually, your provider should have a good network in several countries. For instance, if you are importing the goods from china, make sure your provider has his men in that country.
3. The Services of the Provider
You may want to find out about the types of services offered by the provider. Actually, the ideal service provider should be able to handle both ocean shipping and air shipping of the goods.
As far as our expert opinion goes, if you need just the port-to-port services rather than door-to-door shipping, it won’t be necessary for the provider to offer this service. But make sure they offer a valid tracking option. If they don’t, you may want to look somewhere else.
4. Good References
No matter what type of service you are looking for, make sure you ask for good references. If you get some references and none of them has positive things to say about the service, you should not hire that service provider.
For instance, the company should be able to give you the link to its testimonial web page.
5. Customer Service
Keep in mind that customer service is of utmost importance as far as doing business goes. If a provider offers good customer support, they should be able to get back to you whenever you ask a question about their services or prices.
The sales representative at the company should be able to answer your questions in a timely fashion. Moreover, the staff should be sincere and polite. People don’t like to deal with a company that has rude staff members.